O’Vineyards Proprietor’s Reserve 2006 finally made its way to households across the UK. One of my favorite things about Naked Wines is the rabid devotion and excitedness of the customers over there. We get instant updates about the wine being delivered and it seems to never take more than a day for somebody to pop open a bottle and let us know how well it traveled.
Naked Wines customers are Fast
Posted by Darren Lewis on 17:51 18/08/2011
Woo hoooooo…… the O’Vineyards Proprietors Reserve 2006 Marketplace offering arrived today.
Now I just need to make up a special occasion so that I can drink it.
Is Thursday a special enough occasion?
Darren confirmed the wine has been delivered at their home at 17:51 on the 18th. I wonder how long it will be before somebody opens a bottle. Less than 3 hours later Trevor is already reviewing the wine online:
Naked Wines customers are devoted
And the reviews keep coming in! We’ll keep hearing from them about how the wine is evolving and meeting their needs. Do their friends like it? Do their kids like it? How does it compare to other wines from O’Vineyards or other vintages of Reserve. We get all this feedback for free and it helps us make better wines to better please our best customers.
Naked Wines customers are the best customers in the world.
PS – It took Darren a few days to open that bottle, but he immediately let us know how it went!
Posted by Darren Lewis on 13:31 21/08/2011
Comment on: Domaine O’Vineyards Proprietors Reserve 2006
Not for the feint of heart.
It’s a deeply heady blend, packed with ripe fruits and carrying an undertone of floral perfume.
This intensity, coupled with a slightly dry finish might make it just too full-on for some to drink on it’s own. But, all of these characteristics make it a perfect match for a nicely rare steak.
Top drawer again O’Connells…… and I have 5 more bottles to indulge in.
As some of you know, I’ve been doing semantic analyses of wine reviews we receive online. Mostly, I’ve used this data to make silly computer-generated wine reviews. But today I’m going to use the data to talk a bit about word clouds and word frequency.
Robert Parker’s most used words
Robert Parker is one of the most influential wine critics on earth and he popularized a one hundred point rating scale which dominates the US wine market. An American named Tom Wark did some data gathering about Robert Parker’s perfect scored wines. Basically, he looked at the 224 wines that had received a perfect score of 100 from Robert Parker.
Wark published the list of words that appear the most in tasting notes for 100 point wines. This should give us some insight into what sort of characteristics appear in wines that Parker thought of as perfect.
For words like “Elegan” or “Intens”, the reason they cut off like that is because Wark grouped Intense, intensely, intensity, and other nearly identical words into one word group labeled simply “Intens”. Fair enough!
What we get is that Parker uses the word rich a ton when he tastes a wine that merits 100 points out of 100. Intensity, concentration and spiciness also come up a lot. Minerality, massiveness, balance, complexity and length are also in there.
I think this is a really fun idea. Because I’m a data nerd.
Customer comments – Tastes Like Wine
So Parker often describes “perfect” wines as rich, intense and concentrated. What words do my customers use most?
Yes, rather hilariously, the most used words are Taste Like Wine. Not together mind you.
So I did an analysis of customer comments regarding Trah Lah Lah 2008 on Naked Wines, an online wine retailer that represents and promotes us in the UK. The word cloud above is a graphical representation of the words used most frequently in reviews, and the most common words appear in larger font size. I generated the word cloud above using wordle, although I did move some of the words around in a graphic program later on to emphasize the tastes like wine joke. But the size of the words is accurate! I just moved them to the top of the cloud. Wordle also automatically removes definite articles, personal pronouns, possessive adjectives and certain other words that are more about syntax than meaning.
Now, there is a huge difference between what Naked Wines customers say about Trah Lah Lah 2008 and what Robert Parker says about wines he rates as 100 points, namely because very few of the comments wine drinkers left on Naked are in “tasting note” form. Instead of striving for journalistic, objective tasting notes about richness or spice, people tend to write about their whole wine experience. It seems pretty normal that the most used words include “taste” “like” and “wine”. 😀 Personal pronouns and possessive adjectives (I, me, our, its) appear much more frequently.
Here is a list of the words that got used most (I think I might have taken out all the definite articles and certain words that only serve syntax) and the number of times that word appeared.
- I 94
- wine 52
- not 32
- really 23
- bottle 22
- we 21
- again 20
- you 20
- good 19
- very 18
- like 18
- some 18
- my 18
- taste 18
- buy 15
- french 15
- red 14
- more 14
- me 13
- just 13
- if 13
- well 13
- quite 12
- one 12
- first 12
- bit 10
- better 10
- too 10
- all 10
- wines 10
Is there a meaningful difference between Parker 100 tasting notes and Naked Wines customer comments?
So there is a huge difference in which words appear the most. But is this a meaningful difference? Well, for the most part, this is not a good comparison. But it is a very fun comparison and it inspires certain ideas.
For one thing, why are tasting notes built the way they are? Why do wine critics try to objectively describe flavors and odors in wines?
When they do try to refer to the overall experience of the wine, why does their vocabulary focus on richness, depth, complexity and so on? Wine drinkers don’t think this way (at least not according to this small sample from Naked Wines customer reviews of Trah Lah Lah 2008).
Again, this isn’t really a fair comparison because tasting notes aren’t the same as customer comments. Tasting notes are specifically built to describe the experience of a wine. Customer comments can be anything. They can be about an overall experience, they can be about a specific pairing the person tried, they can be simpler statements (eg I liked it, I didn’t like it), they can be congratulatory or simply grateful (eg Thanks!, Good job, guys!). This means that customer reviews won’t limit themselves to particular vocabulary like tasting note jargon.
Now, even if we limit the analysis of customer comments to only the descriptive words (like rich, intense, etc.) we get a list that’s pretty far from Parker’s. The most common are Really, Very, Good. 😀 Of course the statistics can be a bit misleading since Not is even more common than those! The first descriptive words that appear on the list which might be described as more precise are “French” and “Red”. 😀
Also, I’m only using the 100 point scores from Parker but I’m using all comments for my Trah Lah Lah 2008 on Naked Wines. One might argue that the reason Trah Lah Lah comments don’t have the word rich is because the wine is not 100 points. So I will admit right here and now that this is bad science. This is not a perfect comparison. However, it still illustrates my notion that wine critics use a vocabulary that is actually somewhat foreign to the average wine drinker.
You can also argue that wine drinkers lack the refinement or courage to say things like “intense and deep” while it’s very easy to say “tastes like good wine”. But I think that’s my point. Regular wine drinkers don’t necessarily understand or relate to tasting notes like “unctuous”. Maybe wine communication should use vocabulary more familiar to wine drinkers. How would most drinkers react if the back of a bottle said “This is a French red wine and it tastes good and could use some food”?
Apology and shaking my fist at Stephen Colbert
I was going to post these word clouds later with a lot more analysis of Parker’s reviews.. I would also like to do word clouds of Parker’s ediotrial content (instead of straight up tasting notes) and even do some for other critics and journalists. But Stephen Colbert recently beat me to the punch and I hate it when Stephen Colbert steals my ideas!!! 😀
I promise to talk about all of this in more depth and with more rigor if I get chosen to present at SXSW in Austin next year. The talk I suggested is about data analysis, reinterpretation, visual representation, infographics, and all sorts of other stuff that might help people in non-verbal jobs like wine communicate with the rest of the world online.